GUCCI Omnichannel Project Management Internship
Guccio Gucci SpA
SCANDICCI
13h fa

Role Mission

Reporting directly to our Head of Global Client Services, you will join our Omnichannel and Client Services department.

The Internship is focused on supporting the roll-out of the Global Client Services projects and on the implementation at Regional level for Ecommerce and Retail / Omnichannel projects with particular attention in client experience.

The role is based in our Headquarters near Florence, home to many corporate departments of our Company. You will join an enthusiastic, dynamic and highly multicultural team.

Key Accountabilities

Support the Global Client Services team on defining the roadmap and governance of the project, as well as on the operational execution, with strong links with the Regional counterparts

Track and monitor the roadmap of Global Client Services projects and their evolution

Following up with various teams on the progress and status of all activities related to the Project Plan

Regular reporting and ad-hoc KPIS analysis and benchmarks for all Global Client Services team members

Support in preparation of documentation to update WW and Regional Top Management teams

Set up of regular internal update meetings, of Steering Committees with Regional and WW Top Management (agenda setting and material preparation)

Things that should be in your background

  • Graduated or close to graduation in Economics, Business Management, or related areas
  • Fluency in English. Knowledge of a second language will be considered as a plus (Italian not mandatory)
  • Excellent skills and proven experience in Excel, Power Point and Word
  • Other Attributes That Will Help You in This Role

  • Pro-active attitude and ability to show initiative and innovative ideas to constantly improve the customer experience
  • Able to work autonomously and to prioritize multiple tasks with strict deadlines
  • Empathic and team work oriented
  • Interest in innovation, digital, omnichannel and client service
  • Job Type

    Student (Fixed Term) (Trainee)

    GUCCIO GUCCI S.P.A.

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