Process Support Engineer FEP
Demonstrate knowledge and expertise on Front End technologies : Annealing, oxide growth, material engineering and / or epitaxy.
Follows projects from pre-sales activity to production release and CIPs at customer sites. Works independently, receives a moderate level of guidance and direction.
Support Account Sales to drive the adoption of new technology at the customer site.
Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
Demonstrates conceptual and practical expertise in Front End products : Annealing, oxidation and Gate dielectric formation and / or epitaxy.
Understand the impact of these processes on device performance.
Has knowledge of best practices and how own activity integrates with others is aware of the competition and the factors that differentiate them in the market.
Builds and maintains customer satisfaction through clear, consistent communication and responsiveness. Follows policies to protect customer and company Intelligence Property.
No supervisory responsibilities but provides informal guidance to new team members
Solves complex problems takes a new perspective on existing solutions exercises judgment based on the analysis of multiple sources of information
Depending on experience : Impacts a range of customer, operational, project or service activities within own team and other related teams works within broad guidelines and policies
Explains complex information to others in straightforward situations
Master s Degree or Ph. D.
2 - 7 Years of Experience