Reporting to Sales Manager Area Nord, We are looking for an Ambassador with focus on Emilia Romagna to join in our Diagnostic Team in Italy.
1. Primary Objective of Position
The Abbott Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.
2. Major Accountabilities
Full revenue responsibility including forecasting and target performance achievement
Act as a trusted partner and advisor as Abbott's main contact to customers
Manage and drive the development of their accounts,including key activities such as : strategic account management and post-sales implementation process
New product and menu expansion targeting and sales support
Prepare and execute regular customer business reviews
Manage routine renewals of base business accounts and negotiate long-term contracts
Provide proactive service
Perform technical service bulletins (TSBs) less than an equal of 2 hours
Implement new assays
Provide ongoing training and coaching to customers
Oversee progress of cross-functional implementation team (post-sale) with project manager
Success in this role is measured by service level achievement,economic profitability, customer satisfaction score (NPS),contract renewal rate and managed revenue.
Bachelor's degree or equivalent experience required . Bachelor's I Engineering degree in bio medical I electrical I mechanical I medical technology or commercial is preferred.
1 year previous work experience in Medical Device - Diagnostic field is required
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically Business Management and key stakeholders.
Excellent product and industry knowledge
Strong understanding of key stakeholders and customer dynamics
Strong solution selling and relationship building skills
Excellent communication skills
Ability to identify and drive resolution of issues
Long-term,strategic focus on account
Candidates must be fluent in local language and English,additional languages are advantageous
The position requires the willingness to travel on a frequent basis, i.e. on average three days per week.
5. Geography : focus on Emilia Romagna with preferred residence in that Region or willing to relocate in this region