Ambassador
Abbott
Bologna, Emilia Romagna , Italy
1 gg fa

Reporting to Sales Manager Area Nord, We are looking for an Ambassador with focus on Emilia Romagna to join in our Diagnostic Team in Italy.

1. Primary Objective of Position

The Abbott Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.

2. Major Accountabilities

Full revenue responsibility including forecasting and target performance achievement

Act as a trusted partner and advisor as Abbott's main contact to customers

Manage and drive the development of their accounts,including key activities such as : strategic account management and post-sales implementation process

New product and menu expansion targeting and sales support

Prepare and execute regular customer business reviews

Manage routine renewals of base business accounts and negotiate long-term contracts

Provide proactive service

Perform technical service bulletins (TSBs) less than an equal of 2 hours

Implement new assays

Provide ongoing training and coaching to customers

Oversee progress of cross-functional implementation team (post-sale) with project manager

Success in this role is measured by service level achievement,economic profitability, customer satisfaction score (NPS),contract renewal rate and managed revenue.

3. Education

Bachelor's degree or equivalent experience required . Bachelor's I Engineering degree in bio medical I electrical I mechanical I medical technology or commercial is preferred.

  • Candidates must be fluent both in English and Italian, additional languages are advantageous.
  • 4. Background

    1 year previous work experience in Medical Device - Diagnostic field is required

    Proven track record in a similar position supported by management and customer references

    Successful engagement with customers, specifically Business Management and key stakeholders.

    Excellent product and industry knowledge

    Strong understanding of key stakeholders and customer dynamics

    Strong solution selling and relationship building skills

    Excellent communication skills

    Ability to identify and drive resolution of issues

    Long-term,strategic focus on account

    Candidates must be fluent in local language and English,additional languages are advantageous

    The position requires the willingness to travel on a frequent basis, i.e. on average three days per week.

    5. Geography : focus on Emilia Romagna with preferred residence in that Region or willing to relocate in this region

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