Sales Consultant
ALEXANDER McQUEEN
Europe-Italy-Lombardia-Milan
9 gg fa

Role Objective : To maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on brand focus.

In doing so, creating and maintaining loyalty to both the store and the brand.

Responsibilities :

  • To develop and maintain good product knowledge and provide excellent customer service.
  • An understanding of current products, trends and collections and ensuring that customers are informed and aware.
  • To replenish stock and maintain high standards of merchandise and product presentation.
  • Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
  • Keep up to date with customer requirements and operating procedures.
  • Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met.
  • To ensure that all procedures and policies are understood. To carry out work according to those standards.
  • Personal appearance and presentation must be strictly in line with company standards.
  • Adheres to Security and Health and Safety regulations.
  • Opening & closing the Store according the needs of the business, in line with Company security rules.
  • To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.
  • Skills and Experience Required

  • A minimum of three years experience in a similar role
  • Experience in a customer service role with face-to-face customer contact
  • Ability to adapt to frequent change and a high pressure environment
  • Ability to initiate contact and communication
  • Motivated by being a team player with a common goal
  • Fluent in English and Italian. Knowledge of other languages will be a plus
  • Person Specifications

  • Excellent Communication and interpersonal Skills with the ability to build and maintain relationships
  • Able to work in fast paced environments
  • A strong team player and considerate of colleagues
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