Role Objective : To maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on brand focus.
In doing so, creating and maintaining loyalty to both the store and the brand.
To develop and maintain good product knowledge and provide excellent customer service.
An understanding of current products, trends and collections and ensuring that customers are informed and aware.
To replenish stock and maintain high standards of merchandise and product presentation.
Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
Keep up to date with customer requirements and operating procedures.
Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met.
To ensure that all procedures and policies are understood. To carry out work according to those standards.
Personal appearance and presentation must be strictly in line with company standards.
Adheres to Security and Health and Safety regulations.
Opening & closing the Store according the needs of the business, in line with Company security rules.
To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.
Skills and Experience Required
A minimum of three years experience in a similar role
Experience in a customer service role with face-to-face customer contact
Ability to adapt to frequent change and a high pressure environment
Ability to initiate contact and communication
Motivated by being a team player with a common goal
Fluent in English and Italian. Knowledge of other languages will be a plus
Excellent Communication and interpersonal Skills with the ability to build and maintain relationships
Able to work in fast paced environments
A strong team player and considerate of colleagues