Buzzoole - Customer Care Specialist
Endeavor Global, Inc.
Italy
2 gg fa

Company Description : Although 64% of marketing executives believe word-of-mouth is the most effective form of advertising, only 6% say they have mastered it.

Much of this is because influencer marketing campaigns, where brands incentivize well-connected individuals to promote their products, require significant time investment and are difficult to measure.

With Buzzoole’s AI functionality, brands can quickly launch influencer marketing campaigns by automatically connecting with compatible influencers to engage potential customers.

Position Description : For our offices in Naples, we are currently looking for a Customer Care Operator who is passionate about great customer service and has a positive and pro-

  • active record in customer engagement. Key Responsibilities and Deliverables : -Deal directly with customers either by email or web chat;
  • Handle and resolve customers’ complaints;
  • Ensuring a high standard of customer service is delivered to all customers;
  • Having a strong understanding of social media;
  • Responding promptly to customers’ technical and sales-related enquiries. Skills & Qualifications : This role will utilise your customer experience, your excellent communication skills (both in Italian and English) and your flexible and innovative approach to problem-solving. Skills required :
  • Excellent PC skills - Microsoft Office;
  • Excellent written skills are essential (English and Italian);
  • Self-motivated and driven;
  • Works well under pressure and to deadlines;
  • Good team player;
  • Customer Service experience is preferable;
  • Excellent interpersonal skills. Works With : While each of our offices has its own distinct flavour, we share a commitment to the same values and offer a stimulating, lively environment full of new challenges.
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