Customer Care Agent
Westwing Home & Living
Milan, Italy
3 gg fa

The Westwing mission is to inspire and make every home a beautiful home. We are on a quest to bring the wonders of eCommerce for home & living to our more than 900,000 customers in 11 countries.

In only 7 years on the market, we have grown to more than 220 million Euros in annual revenue. More importantly, the opportunity ahead of us is massive.

The Westwing team is the secret to our success. Our more than 1,100 team members balance creativity and style with innovative technology and strong business fundamentals.

We are proud to be working with inspiring colleagues who are smart, fun, ambitious, and looking for the challenge to transform an industry and take it into the future.

Do you think this could be you? To pursue our ambitious growth strategy, we are looking for a Customer Care Agent - intern (m / f) to support our customers with their inquiries, from the first log-

in to the post-sales operations.

Your responsibilities will be :

  • Manage the first contact with the customer, both via mail and telephone
  • Assist the customer during the purchase
  • Manage the requests until their complete resolution (tracking order, return, reorder and refund)
  • The working hours will be organized in shifts, 8-20 Monday to Saturday (max. 40 hrs per week)
  • You come with :

  • Flawless precision and punctuality
  • Good ability to listen and problem-solving skills
  • Stress management skills
  • Good English language skills
  • We offer :

  • Plenty of room for personal growth, professional development and high impact
  • A highly talented, dynamic, and international team
  • A training experience in an ambitious e-Commerce company
  • Location : Lainate (MI), Italy

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