International Customer Service Manager
napoli, IT
18 gg fa

International Customer Service Manager

Job Description

The key challenge of this manager is to bring a very professional commercial service to a great diversity of accounts, agents and distributors, operating in many markets with great diversity of cultural and trade practices, managing essentially all orders and deliveries.

The key responsibilities of the International Customer Service Manager are as follows :

Establish a relationship of trust with all agents, distributors and direct accounts

Monitor and process all accounts into the Microsoft Navision system

Prepare all sales tools (linelists, pricelists, order forms, etc) for agents and distributors

Assist in the preparation of sales meetings and trade shows

Inform agents, distributors and direct accounts about service policies

Process all orders, confirmations, shipments and deliveries

Inform all trade partners about product specifics and availability to sell

Process Sample and POP orders for agents and distributors

Monitor very carefully all vendor agreements received from key accounts

Handle all claims and returns

Anticipate problem issues and manage them efficiently (e.g. late deliveries )

Assist credit department in collecting funds when accounts are past-due

Organize internal reporting of bookings and sales

Communicate and work on all matters of interest to other departments

The Candidate :

You are familiar with the way an Export Customer Service department works, and you have several years of experience in a similar position.

If so, offers you the opportunity to join a dynamic mid-size company and to help creating a position which will be at the cornerstone of its international growth.

You will get ample support from the company to achieve your tasks, and your new home will be in the beautiful surroundings of the Bay of Naples, should you originate from another region.

Besides your experience in working in a sales / customer service environment :

you have an excellent control of the English language

it would be appreciated if you also had a good control of the German language

you are very comfortable with computers in particular with Microsoft packages

you are familiar with export logistics (shipping, documentation, incoterms, etc)

you are detail-oriented and very analytical

you are disciplined, reliable and punctual

you are team-oriented and have great interpersonal skills

you feel comfortable in an international setting

you are a good communicator

and, it would be of great help to you and the company :

if you were already familiar with Microsoft Navision software, and

if your prior experience had been in the clothing industry.

Candidates who are in possession of the requirements, can submit their curriculum in Word format at :


International Customer Service Manager was published on 18 / 09 / 2017 last modified : settembre 18th, 2017 by Carola Adami

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