International Customer Service Manager
The key challenge of this manager is to bring a very professional commercial service to a great diversity of accounts, agents and distributors, operating in many markets with great diversity of cultural and trade practices, managing essentially all orders and deliveries.
The key responsibilities of the International Customer Service Manager are as follows :
Establish a relationship of trust with all agents, distributors and direct accounts
Monitor and process all accounts into the Microsoft Navision system
Prepare all sales tools (linelists, pricelists, order forms, etc) for agents and distributors
Assist in the preparation of sales meetings and trade shows
Inform agents, distributors and direct accounts about service policies
Process all orders, confirmations, shipments and deliveries
Inform all trade partners about product specifics and availability to sell
Process Sample and POP orders for agents and distributors
Monitor very carefully all vendor agreements received from key accounts
Handle all claims and returns
Anticipate problem issues and manage them efficiently (e.g. late deliveries )
Assist credit department in collecting funds when accounts are past-due
Organize internal reporting of bookings and sales
Communicate and work on all matters of interest to other departments
The Candidate :
You are familiar with the way an Export Customer Service department works, and you have several years of experience in a similar position.
If so, offers you the opportunity to join a dynamic mid-size company and to help creating a position which will be at the cornerstone of its international growth.
You will get ample support from the company to achieve your tasks, and your new home will be in the beautiful surroundings of the Bay of Naples, should you originate from another region.
Besides your experience in working in a sales / customer service environment :
you have an excellent control of the English language
it would be appreciated if you also had a good control of the German language
you are very comfortable with computers in particular with Microsoft packages
you are familiar with export logistics (shipping, documentation, incoterms, etc)
you are detail-oriented and very analytical
you are disciplined, reliable and punctual
you are team-oriented and have great interpersonal skills
you feel comfortable in an international setting
you are a good communicator
and, it would be of great help to you and the company :
if you were already familiar with Microsoft Navision software, and
if your prior experience had been in the clothing industry.
Candidates who are in possession of the requirements, can submit their curriculum in Word format at :
International Customer Service Manager was published on 18 / 09 / 2017 last modified : settembre 18th, 2017 by Carola Adami