BRANCH MANAGER CATANIA - CAR RENTAL COMPANY BRANCH MANAGER CATANIA - CAR RENTAL COMPANY
Page Personnel
Catania, IT
31 gg fa

Il nostro cliente

Multinational Car Rental Company

Main Activities :

  • Ensure the effective process of all types of car rental transactions
  • Provide exemplary customer service and issue resolution
  • Participate in all areas of employee management
  • Understand cost control and achieve individual sales goals
  • Monitor prices and set rates for walk-ups
  • Uphold company standards and processes
  • Increase the market penetration of the branch and increase revenue
  • Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents,
  • Return Agents and all other staff
  • Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness
  • Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
  • Complete sales calls with Management Trainees in order to further their development
  • Handle or assist in the resolution of customer service issues if other staff members are unable to.
  • Requirements :

  • Bachelor Degree and 3+ years of management experience in the rental car industry required
  • Must have a minimum of 10 years of work experience in sales and customer service
  • Must have good supervisory and strong communication skills
  • Must have the ability to work under stressful and unusual situations in order to maintain good customer service
  • Exceptional interpersonal skills required
  • Strong organizational skills with the ability to multi-task
  • Must have a valid driver's license
  • Must be able to work a flexible schedule including day and / or evening hours
  • Ability to communicate in English
  • Cosa comprende l'offerta

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