Cell Therapy Account Manager- Western Canada
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Job Description

Cell Therapy Account Manager- Western Canada

Position Overview

The Cell Therapy Account Manager (CTAM) will be responsible for assessing, cultivating and managing professional relationships across broad stakeholder groups within targeted hospitals to ensure the successful introduction and utilization of axicaptagene ciloleucel (axi-cel).

Initial activities prior to launch will focus on leading the accreditation of centers, finalizing account profiling and CAR-

T certification of accounts, and developing account plans in partnership with the Associate Director, Key Account Management (ADKAM).

Post launch, the priorities will shift toward achieving commercial objectives for the launch of axi-cel and account plan execution and refinement.

Key Responsibilities

  • Responsible for identifying and routinely meeting with appropriate stakeholders across academic institutions and additional identified accounts to educate on axi-
  • cel and logistically support the utilization of the therapy post Health Canada approval

  • Serve as the primary commercial point of contact for targeted hospital and collaborate with colleagues to create a streamlined, organized interface between account stakeholders and colleagues
  • Navigate complex account environments and understand the needs / issues of various stakeholders at all levels within the account and find solutions to address these needs / issues
  • Collaborate with ADKAM to develop and implement strategic account plans
  • Collaborate and regularly communicate with colleagues in Market Access, Quality, Marketing, Medical Affairs and Case Management
  • Maintain clinical expertise in basis principles of Hematology and Immunology, Non-Hodgkin’s Lymphoma Disease and Treatment and Hematopoietic Stem Cell Transplantation
  • Actively gain customer insights and provide timely follow-up on commitments and requests
  • Operate in compliance with all Canadian laws, regulations and policies that govern the conduct of cell therapy activities
  • Develop significant business relationships with KOLs, account level leadership including the C-Suite, as well as other decision makers and key stakeholders
  • Provide Medical Affairs and cross-functional teams with appropriate feedback and insights from interactions with healthcare professionals (HCPs)
  • Provide support at professional meetings, including staffing exhibits, reporting on scientific sessions and facilitating meetings with TLs
  • Facilitate and provide timely feedback to appropriate management regarding account business trends, changes in the therapeutic landscape, industry issues and business opportunities
  • Cultivate relationships and actively participate in grassroots advocacy / engagement activities within territory to align with National initiatives outlined by the ADKAM
  • Lead and coordinate the work to achieve CAR-T certification status
  • Provide exceptional customer service to all targeted key accounts
  • Requirements :

  • 3-5 years of hematology experience
  • MBA or other related graduate-level degree is preferred
  • Proven track record of high performance
  • Demonstrated ability and desire to provide unprecedented customer support across stakeholder groups
  • Possess a long-term, strategic understanding of the hematology / oncology market
  • Commitment to be a contributing member of a high performing team where individual and team success align
  • Experience executing with products / therapies that require complex customer delivery, including logistics management
  • Ability to successfully work and collaborate with field-based and internal cross-functional partners
  • Strong business acumen and ability to evaluate and apply data to inform decision making
  • Experience managing and executing in large accounts, including strategic planning, problem solving and conflict resolution
  • Launch experience within hospitals segment
  • Working knowledge of regulatory and compliance requirements
  • Exceptional organizational and time management skills
  • Outstanding written, verbal and presentation skills
  • Demonstrated initiative and willingness to work hands-on with a sense of urgency, in a fast-paced, entrepreneurial environment
  • Some overnight travel
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