COMPANY PROFILE :
CNH Industrial is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence.
and FPT Industrial for engines and transmissions.
More information can be found on the corporate website : www.cnhindustrial.com
PRIMARY FUNCTION :
The position is to report to the team leader of Medium & Bus range support . The main role is Following the Asist Ticket and market support STS second level
ESSENTIAL RESPONSIBILITIES :
Electrical and Electronics Advanced specialist Support on Medium & Bus Range for EMEA Market
Vehicle diagnosis and repair specialist competence
Know the flow and method about the problem solving
For the product range assigned following and create the Knowledge Article, troubleshooting proposal
Interface to PTS and engineering
Support a quickly solutions "temporary" to reduce the time V.O.R. (Quality, Product Support, Product Validation).
Sharing with Team, internal training session for problems / solutions identified on the product range Medium-Bus
OTHER INFORMATION :
High level of technical hands on knowledge of commercial vehicles and of electronic systems on board
Correct interpretation of manual documentation , Hydraulic , air and electrical diagrams functional
Bus CAN of vehicles and logical
Excellent knowledge of a technical language to speak with workshops in English
Ability of synthesis and communication to find out and discuss about the technicalproblems and solutions with theProduct support Team
Technical knowledge of Diagnostics Systems (EASY tool )
Proven ability to work in a team environment, with good customer service skills.
High level of computer and skilled in the use of MS Office productivity tools.
Preference Excellent Knowledge Iveco applications à Asist , Esomweb , Front-end Teleservices , Power (Parts) , TAS , eTim , Matrix
knowledge of products and of each electrical controlled equipment
very good diagnosis analysis approach
good verbal technical communication skills
Excellent ability to work in Team
Good written and spoken communication skills (Fair level of spoken and written English is essential).
Assertive and proactive
The successful candidate will have good interpersonal skills, and be able to work well with other department, independently and as part of a team.