Clarivate Analytics clients are the trailblazers and risk takers who come up with life-changing ideas. We’re looking for our own trailblazers to help us keep providing clients some of the world’s most trusted brands, spanning scientific and academic research, patent analytics, pharmaceutical and biotech intelligence and IP management.
We’re an independent owned company with a rich heritage and a bold entrepreneurial mission. If you’re excited by the thought of helping people and organizations go from new ideas to life-
changing innovations faster, we’re excited to consider you for a position at Clarivate.
The Solutions Consultants are an integral part of the Clarivate CompuMark sales strategy. They play an important role in supporting client acquisition and retention efforts.
Solutions Consultants partner with Sales to meet new business and revenue retention goals through the delivery of product demonstrations, on boarding support and product training.
This includes but is not limited to :
Understanding clients’ business needs and then developing and delivering presentations which provide solutions
Assisting in defining product solutions and developing on boarding plans
Delivering training programs to improve client retention rates
Supporting a blended learning model by creating recorded sessions and delivering public web-based and onsite training
Demonstrate and explain products to new prospects and existing clients
Help Sales articulate the benefits of products to clients
Conduct web-based and onsite training sessions
Generate upsell and cross-sell opportunities in conjunction with Sales
Meet service targets and help contribute to revenue targets
Understand how to tailor presentations to economic, technical and user buyers
Proactively initiate, design and deliver workshops and events for clients and prospects
Provide onsite and web-based demonstrations, trainings and workshops in support of sales activities to clients
Gather and respond to technical questions and other client needs
Identify cross-sell and upsell opportunities
Contribute to the development and enhancement of training and sales support materials and strategies
Participate in client conferences, trade shows and meetings
Provide feedback to product management and sales on clients’ use of products, additional service needs and competitive situations
Deliver and organize workflow based training sessions for clients
Provide escalation support for client services and other colleagues on product related issues
Use CRM (Salesforce.com) as an activity planning tool and to capture all client related activity and feedback
Identify client risk and opportunities and work closely with the account teams in order to maintain and further develop client satisfaction and retention
Italian and French language fluency, other languages a plus, especially English
Four-year college degree, MLS degree a plus
Legal industry product training or sales experience a plus
Advanced knowledge of computer business and software applications, especially online and web-based research
Excellent presentation skills that exude confidence
Strong customer service skills as demonstrated by the ability to anticipate and meet client needs and build relationships
Ability to work both independently and as part of a team selling environment
Ability to communicate effectively to all levels in a firm or corporation
Ability to gain and retain client confidence and respect
Solid interpersonal and problem solving skills
Good time management skills to plan and prioritize workload and demands
Available for up to 50% business travel
Good knowledge of IP & Science / trademarks products
Knowledge of how intellectual property is used and leveraged within a business - Experience as part of a solution-based selling team
Experience training professionals, either internally or externally
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.