For a prestigious luxury 5* resort in Tuscany,
DIRECTOR OF HOUSEKEEPING
As Director of Housekeeping you will monitor the standards and performance of the Housekeeping Team in order to organize and maintain a high degree of standard excellence in suites, villas, and public areas of the resort.
You will manage an efficient Housekeeping department ensuring that good lines of communication both internally and externally are achieved with all associates and resort clients.
Essential Duties and Responsibilities
Oversee the daily operation of the Housekeeping, ensure effective communication for operational issues
Constantly perform inspections to ensure the overall standards of cleanliness and maintenance of suites, villas, public areas and back-
of-the-house areas, in adhering to resort guidelines and brand service standards
Demonstrate financial acumen and prepare forecasts, monitor daily reports and control the expenses per the department budget without sacrificing the quality of services
Strive for service excellence by incorporating guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Foster and maintain strong, positive and supportive relationships with Front Office through effective communication and collaboration
Evaluate staffing levels in accordance with business demand, provide recommendations for adjustments when needed
Monitor and manage team performance by providing supervision and professional development, counselling and coaching
Previous work experience in luxury hotels
Proven managerial abilities in people management, strategic planning and decision making
Highly organized, result-oriented with exceptional customer service and interpersonal skills
Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
Excellent knowledge of English and Italian languages, both oral and written
The knowledge of other languages is considered a plus.
Proficiency in Microsoft Office applications