RDC Customer Support Specialist
ABB
Vignate, Milan, Italy
7 gg fa

Main accountabilities :

  • ensure customer service activities for the assigned perimeter; order management process from orders input by internal customers until dispatch to end customer, interacting with RDC Team, 3PL and forwarder as needed;
  • ensure the achievement of target KPIs related to Customer Service Level and Customer Satisfaction (On Time Delivery, late backlog, time to answer customer, etc.

    ensure the compliance with regulations, company guidelines and procedures; handle escalation for all customer

    related issues and feedback, product recall, reverse logistics, claims etc; ensure proper execution in the following tasks with hands-

    on knowledge to support customer service activities :

  • order entry and order acknowledgement,
  • modifications orders (delivery date, expediting, address,
  • quantity, cancellation, etc.);
  • delivery date management to ensure that customer;
  • requirements are being met at reasonable cost.
  • Pro-active backlog analysis for delivery improvements logistic; stock allocation; supervision of creation and timely execution of order picking list, confirmation of the dispatch, invoicing, and confirmation of final delivery;
  • develop effective relationships with RDC Southern Europe Teams and Customers (LSO Customer Service); actively propose and

    act to ensure customer satisfaction and continuous improvement of process.

    Requirements :

    You hold a Master’s Degree and you are fluent in Italian, English and French both written and spoken. Proficiency in Portuguese is an asset.

    You are customer-oriented, stress and pressure-tolerant, you have excellent communication and interpersonal skills as well as intercultural understanding.

    Logistics experience and knowledge of import / export procedures for Southern Europe and North Africa are a plus.

    A good knowledge of SAP and proficiency in Microsoft Office applications are strongly preferred.

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