Main accountabilities :
ensure the achievement of target KPIs related to Customer Service Level and Customer Satisfaction (On Time Delivery, late backlog, time to answer customer, etc.
ensure the compliance with regulations, company guidelines and procedures; handle escalation for all customer
related issues and feedback, product recall, reverse logistics, claims etc; ensure proper execution in the following tasks with hands-
on knowledge to support customer service activities :
develop effective relationships with RDC Southern Europe Teams and Customers (LSO Customer Service); actively propose and
act to ensure customer satisfaction and continuous improvement of process.
You hold a Master’s Degree and you are fluent in Italian, English and French both written and spoken. Proficiency in Portuguese is an asset.
You are customer-oriented, stress and pressure-tolerant, you have excellent communication and interpersonal skills as well as intercultural understanding.
Logistics experience and knowledge of import / export procedures for Southern Europe and North Africa are a plus.
A good knowledge of SAP and proficiency in Microsoft Office applications are strongly preferred.