Global Client Services Internship
6 gg fa

Role Mission

The position is based in the Global Client Services, the department responsible for omnichannel contact management within the Brand.

The Internship will be focused on supporting the roll-out of the Global Client Services project and the implementation of the Regional structures for all streams of the project (Ecommerce & Retail contacts) a transformational and strategic project for the Brand and with expected positive results on omnichannel client experience.

He / she will be responsible for supporting the Global Client Services team on defining the roadmap and governance of the project, as well as on the operational execution, with strong links with the Regional counterparts.

Key Accountabilities

He / she will be providing assistance in the following activities :

Definition and formalisation of the global roadmap, taking into account Regional specificities and main dependencies

Identification of the working team and project streams

Following up with various teams on the progress and status of all activities related to the Project Plan

Monitoring the on-going activities and ensuring the global project is advancing at the right pace based on the project plan

Preparation of documentation for updates to WW and Regional Top Management teams

Organisation of regular internal update meetings, and of Steering Committees with Regional and WW Top Management, in particular on agenda setting and material preparation

Ad-hoc analysis and benchmarks for all Global Client Services team members

Proactively proposing some new analysis and / or ways of working to reach the expected results

Proactively proposing and analysing new omnichannel solutions on the market, with clear recommendations on the benefits to implement in the Brand

Key Requirements

Graduated or students close to graduation in Economics, Management Engineering, Mathematics, Industrial / Service Design

Master Degree in Luxury, Business Management is welcome although not mandatory

Proficient and excellent master of Excel, Power Point and Word

Proficiency in English is a must; fluency in French and Italian is welcome although not mandatory

Manage and deliver multiple priorities in a constrained timeline

Work well under pressure and in an intense environment

Self-driven, motivated, results and solutions orientated approach

Proactive and resourceful individual

Willing and able to work in a highly international and multi-cultural environment

Outstanding capabilities for team work and collaboration Client-centric mindset

Interest in innovation, digital, retail and omnichannel topics

Interest in Fashion and Luxury is a plus

Location DetailsFlorence

Customer Relationship Management

Job Number : 000KSY


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