Customer Support Engineer
Mid-Senior Level, Bologna
6 gg fa

Job Description

Danfoss Power Solution, for his brand Turolla, is looking for a Customer Support Engineer will provide technical support to key customers with after sales issues, taking ownership of the problem resolution and coordinating the relevant functional areas in the organization.

Main duties and responsibilities

  • File technical reports related to lab or field tests;
  • Participate to the unit’s teardowns and file the related reports;
  • Lead the 8D problem solving team, being responsible for the quality of the final report;
  • Perform calculations and simulations to validate the identified problem’s root cause
  • Manage the communication with customer, leading meeting and calls and ensuring the appropriate follow up;
  • Take measurements on the field and perform the appropriate data analysis
  • Required skills, education and experience

  • Bachelor degree in mechanical engineering
  • Excellent written and spoken communication skills in English
  • Technical experience in the fluid power field is an advantage
  • Proactive approach
  • Highly organized, self-motivated and able to manage and prioritize multiple tasks and time demands effectively
  • Location : based in Castel San Pietro Terme, Bologna (Italy), it may be required to travel (EU, USA, Russia), but not frequently

    Turolla is part of Danfoss Power Solutions and a world-class provider of mobile hydraulics in the construction, agriculture and other off-

    highway vehicle markets. We engineer, design and manufacture high quality gear products and fan drive solutions. Despite it is a relatively small business within the Danfoss group, Turolla has a global footprint which is continuously growing thanks to a very aggressive strategy and a strong inclination to develop innovative products and solutions.

    Please apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted.

    The position will be closed down once we have found the right candidate.

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