Customer Operations Program Manager
Amdocs Inc.
Milano, Italy
3 gg fa

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future.

From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.

We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device.

We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Responsible and accountable for coordinated management of multiple related projects directed towards strategic business and organizational objectives in high quality manner

What will your job look like?

  • You will have overall accountability and responsibility for all Program Management Office domains : Scope, Time, Cost, Quality, Change, HR, Communication, Risk, Procurement and Integration.
  • You will manage the overall program scope and maintain its continuous alignment with strategic business objectives. Sets the program plan and make recommendations to modify the plan when necessary.
  • Sets priorities, ensures optimization and resolves conflicts to enhance effectiveness toward the business result or strategic intent.

  • You will define projects. Assign project managers to initiate and manage the performance of component projects. Integrates and oversees multiple related projects.
  • You will ensure alignment of all projects under his / her supervision with standards and program management methodology, including compliance with relevant regulations
  • You will ensure an effective and engaged program team, usually without direct authority, by providing ongoing guidance and mentorship
  • You will build credible relationships and maintains communication with stakeholders at various levels, both internal and external.
  • All you need is...

  • Minimum 10 years’ experience in project management domain, with at least 4 years of managing large projects
  • Experience and knowledge in several key domains relevant to the program
  • B.A / B.Sc. degree, global equivalent or higher
  • PGMP certification
  • Why you will love this job :

  • You will work on large challenging and complex programs
  • You will be able to work with the best and brightest minds to collaborate across accounts / regions to provide a single voice
  • You will have the opportunity to work with the industry’s most advanced technologies
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