Lectra is expanding its Professional Services team in Milan
We're hiring a Support PLM Application Specialist for our PLM projects.
A successful Support PLM Application Specialist is a key element as a bridge between the Customer Care team and the PLM Technical Implementation Team.
His / her mission is to ensure the health of Lectra’s PLM implementations after the Go-Live, by provide applications support and by taking care of all the requests coming from our Customers, related to the applications layer of our PLM projects.
Tracking the activities with the Customer Care tools, he / she will work tightly with the Technical local Team, as well as with Lectra R&D support, in order to track, analyze, address, solve and close any kind of inputs, from support to enhancement requests.
Therefore, for such position we are looking for a dynamic and proactive profile, with strong organizational skills and a problem solving mindset that thrives in a fast-
paced and evolving organization. This individual is coachable, has a willingness to learn, and consistently performs at a high level under variable workloads.
As a rapidly growing company, opportunities for internal growth and career development are plentiful.
The activity is tipically done remotely from Lectra’s offices in Milan, but in certain cases onsite support shall be considered