Junior Local IT Technician
Ubisoft Quebec
Milan, Italy
18 gg fa

Job Description

We are looking for a highly motivated Junior local IT Technician to join the Italian Ubisoft studios..

He / she will report directly to the IT Manager and will be responsible for delivering on-site support on the hardware and software of Ubisoft employees.

Responsabilities and main tasks :

  • Offer on-site support to end users on hardware (workstation and printing) and standard software (Windows OS, office pack).
  • Support in managing the local infrastructure (servers and network) when required.
  • Ensure the use of best practices for applications and workstations.
  • Assist in the continued improvement of the local IT environment.
  • Configuration and preparation of new employees workspace.
  • Ensure proper meeting room configuration.
  • Management of hardware repair and replacement.
  • Support for events (training, marketing etc.) and teams during moves.
  • Maintain the asset inventory.
  • Ensure follow-up on issues and requests.
  • Update knowledge base with newly diagnosed problems.
  • Carry out all other related tasks.
  • Requirements :

  • University degree in Information Technology or equivalent experience.
  • Minimum 1 to 2 years of experience in technical support to end users..
  • Ability to work autonomously and make decisions quickly.
  • Ability to work efficiently in a fast paced changing environment.
  • Good listening and communication skills.
  • Strong English skills (spoken and written).
  • Technical knowledge and skills :

  • Expertise in PC and laptop support.
  • Excellent knowledge of Microsoft operating systems and the Office suite.
  • Good knowledge of printers.
  • Good knowledge in Mobile support.
  • Good knowledge of networking and cabling (Cisco experience is a plus).
  • Good knowledge of SCCM and Active Directory.
  • Linux knowledge is an asset.
  • Knowledge of multimedia equipment is an asset.
  • Scripting ability (batch files, VBScript, PowerShell) is an asset.
  • A knowledge of the Microsoft server platforms is a plus.
  • Mac OS X knowledge is an asset.
  • MCSE, MCSA or MCP and other relevant certifications is a plus.
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