Customer Support Technician II - (T2)
Applied Materials
Milan
9 gg fa

Description

Expands skills in own work area within an analytical / scientific method or operational process. Maintains appropriate licenses, training and / or certifications, as needed.

Applies experience and skills to complete assigned work within our area of expertise. Works within standard operating procedures and / or scientific methods.

Works with a moderate degree of supervision.

Key Responsibilities

  • Performs standard Tier I procedures including wafer measurement.
  • Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
  • Disassembles, cleans and rebuilds kits as part of kit management quality.
  • Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
  • Able to diagnose and resolve basic technical problems.
  • Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
  • Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor.
  • Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.

  • Complies with all safety procedures and consistently demonstrates safety as a value.
  • Functional Knowledge

  • Has developed analytical skills and application of scientific methods to perform a variety of activities
  • Business Expertise

  • Has good understanding of how the team integrates with others
  • Leadership

  • Has no supervisory responsibilities
  • Problem Solving

  • Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and / or scientific methods
  • Impact

  • Impacts the quality of own work
  • Interpersonal Skills

  • Uses communication skills to exchange of information
  • Education

  • Associate's Degree
  • 2 - 4 Years of Experience
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