Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling.
At KLA-Tencor, we're making technology advancements that are bigger and tinier than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries.
We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light.
We create smarter processes so that technology leaders can manufacture high-performance chips the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own faster and better.
We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
Group / Division
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.
The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
Our comprehensive services include : proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24 / 7 technical support teams and knowledge management systems;
and an extensive parts network to ensure worldwide availability of parts.
We are looking for a CUSTOMER SUPPORT ENGINEER based in Italy (near Milan), to support our customer with current and future installed tools at customer site across Europe.
Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer site.
Follow up and improvement of tools performance, updates of equipment and software, adaptation of products to customers’ needs and production.
Representing the company to the customer and accountability for customer satisfaction with service.
Coordinating actions with customers to minimize down time.
Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems.
Interface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliability.
Preparation of quotes for customers based on labor, travel expenses incurred and parts needed.
Essential soft and technical Skills :
Excellent analytical problem solving skills
Good presentation and communication skills
Good practical skills on electronic, electrical, pneumatic, mechanical assembly
Ability to read and work with engineering drawings, schematics and technical manuals
Ability to work in highly pressurized environment
Ability to work in a team within a multi-cultural environment
Important requirements :
Fluent English (both written and spoken)
Bachelor’s Level Degree in Electrical / Electronic Engineering or equivalent experience
A short experience in the semiconductor industry will be a plus
Availability to travel within country / EU as part of normal duties
Availability to extensive training periods in USA / Asia
Proficiency on MS office tools