Store Customer Advisor - Chinese Speaker - Castel Romano
Ermenegildo Zegna Holditalia S.p.A.
10 gg fa

Job responsibilities - Serve customers accordingly with Zegna Selling Flow

  • Provide an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Zegna history and heritage
  • Guarantee cross and up-selling for all product categories
  • Discuss with clients and give advice on general trends in fashion and developments in the luxury market
  • Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
  • Ensure qualitative monitoring and updating of customer information, accordingly with the Company tools (CRM), in order to retain actual customers and detect new high potential ones
  • Ensure the achievement of individual and Store goals, enhancing and developing the business
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
  • Contribute to manage the visual display of the products in accordance with Zegna visual standards
  • Ensure store functional maintenance and appropriate quantity of products on the sales floor, in line with Corporate policies and procedures
  • Ensure the products replenishment and physical inventory of merchandise
  • Follow Company grooming, accordingly with Zegna standards and policies Candidate's profile - Chinese mother tongue
  • Deep passion for fashion and luxury
  • Excellent commercial awareness and customer centricity
  • High flexibility and ability to adapt to different customers
  • Team-player mindset
  • Strong communication skills
  • Ability to work in a fast moving and dynamic environment
  • Other languages are an advantage
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