Bergamo, Bergamo, Italy
6 gg fa

Your main accountabilities :

  • support in the elaboration and analysis of customer service KPIs (service level optimization through process standardization and continuing education);
  • collaborate with the Costumer Support team, with the team of RDS (distribution center) and with sales;
  • proactively inform customers about issue status based on inputs, and clarifies any questions as well as ensure a positive customer experience throughout the entire process;
  • prepare and analyze regular statistics (e.g. forecast) using available tools and collecting relevant information;
  • tracks regular target performance and provides results to management.
  • Requirements :

    Fore this role is requested :

  • a Bachelor’s or a Master’s Degree in Management, Economics, Mathematics or Statistics Engineering;
  • Microsoft Office and the basic knowledge of SAP;
  • fluent English B2 / C1;
  • proactivity and team working.
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