Job Description :
The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption and implementation of McAfee Solutions.
The CSM must be comfortable consulting with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO).
The CSM must be able to articulate the value of McAfee solutions and services that inspires the adoption of McAfee solutions, services, educational offerings and premium support.
The Customer Service Manager (CSM) is the customer’s navigational guide through each phase of the customer life cycle. From onboarding to renewal.
Listening to the customer security priorities enables the CSM to provide information about best practices, security strategies, and recommendations that ensure success is measured by the customer priorities, perspective and outcome.
The Customer Success Manager (CSM) works with internal contacts to provide a high touch experience by coordinating activities among teams that include :
Principal Duties and Responsibilities
Job type : Experienced Hire
Shift : Shift 1 (Italy)
Primary Location : VDS1 - Italy - Rome
Additional Locations : Posting Statement :
Posting Statement :
McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.