Internship at Commercial Operations - Experience Excellence
Costa Crociere S.p.A.
Italy Genoa Genova
5 gg fa

Job Description

Here at Costa we have a mantra : we want you the way you are! Costa people are heterogeneous by culture, age, personality and we love them like that.

Each of our internships is a precious opportunity to discover the heart of our Headquarter and business, gaining strong skills in a stimulating environment.

We deeply believe in the positive impact that brilliant neo-graduates will give us : that’s why we invest on them with a 6 months period of continuous training.

For our Commercial Operations - Experience Excellence Department we’re looking for an intern who’ll support the following key activities :

  • monitoring and analysis of qualitative and quantitative Complaint Management KPI's (all markets); monitoring and coordination of Customer Services (all markets)
  • NPS analysis both for B2C / B2B channels and NPS process design and tools evolution
  • coordination of communication activity to guests / adv related to booking / itinerary changes
  • definition of conditions and final communication to guests with the engagement of the main stakeholders / departments (Revenue Mgmt / Legal / Communication)
  • Requirements :

  • Bachelor’s or Master’s degree in Economics, Management, Statistics or Mathematics.
  • Good knowledge of English (level B2)
  • Good knowledge of MS Office
  • Strong attitude to relationship and flexibility
  • Job Requirements Education Bachelor's Degree Career Level Student Category Analyst

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