EMEA Regional System Analyst Internship
Milan, Milano
24 gg fa

Job Description : Main purpose :

Main purpose :

To provide 2nd level support for all functional issues collected from the business organization.

To test any new code and verify any configuration change before implementation .

Key areas of responsibility :

3rd level support for functional issues

  • Triage issues
  • Analyse and troubleshoot the issues to arrive to the exact point of failure
  • Discuss with users issue replication and business implication
  • Define test scenarios and test code fixes
  • Manage the Oracle EBS set-up for all modules / processes within own area of responsibility
  • Support end users, clarify doubts and respond to user queries
  • Identify if the solution requires code fix
  • Perform regional configuration changes, test and document them
  • Provide package & Unity solution knowledge and expertise
  • Provide technical guidance to business key users
  • Functional business requirement management

  • Identify - with business analysts new functional requirements
  • Translate new business requirements into system functional specifications
  • Work with Corporate IT to ensure global model consistency
  • Work with business representatives to get / keep updated business knowledge
  • Work with Quality Assurance team to ensure that new business requirements and processes meet established quality standards
  • Metrics :

    As established in incentive plan

    Key interfaces :

    European Business Operations

    Corporate Functional Analysts

    Corporate Technical Analysts

    Business System Solution Group (BSSG)

    Key requirements :

    Very good skills and experience in problem solving.

  • Excellent communication skills and relationship management suitable for both internal and external communities.
  • Process oriented.
  • Organised, methodical with attention to details and accuracy.
  • Can effectively cope with change and be comfortable with ambiguity.
  • Ability to respond rapidly and professionally to the demand of a high pressure business environment, setting the right priorities.
  • Great team player.

    Willing to work in a challenging and multicultural environment.

    English mandatory both verbal and written.

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