Consumer Customer Associate
UL LLC
Cabiate(CO), IT
19 gg fa

Panoramica

Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose to make the world a safer, more secure, and more sustainable place to live.

We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market.

We are proud that the work we do every day has a meaningful contribution to society. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.

Join our Customer Service & Sales team and make the difference!

Responsabilità

Supports and enhances the overall UL experience for internal and external customers. Provides general customer service and administrative support for the complete order-

cycle. Partners with employees across UL to meet and exceed customer needs and expectations. Works to continuously improve and provide high quality service to UL customers.

Will have specific accounts assigned under their responsibility. li>

Responsible for communicating with clients and assisting in the preparation, writing, and revision of correspondence, reports, and procedures.

Uses system software for document management, correspondence, file management, technical reports, and product descriptions.

  • Coordinates and develops customer relationships by handling customer inquiries on non-technical topics such as My Home, invoicing, label and inspection, etc.
  • opening new projects and supporting a smooth communication between customers and UL department(s).

  • Communicates with clients and UL employees in order to clarify information pertinent to the customer request. Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project.
  • Interfaces with other UL functional groups to ensure customer satisfaction.
  • Responsible for the customers flow through the entire process.
  • Partners with UL Engineering and Laboratory staff to address technical inquiries.
  • Works with sales staff to formulate service quotes for new work orders. Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
  • Understands the needs of customers, proposes to customers the complete range of UL services that can meet customers’ needs and benefit them.
  • Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
  • Qualifiche

    University education in business administration or related discipline, and generally one year of customer service or sales experience.

    Strong written and verbal communication skills in order to interact with internal and external clients as well as prepare reports, correspondence, and presentations.

    Demonstrated ability to respond appropriately to customer needs. Demonstrated ability to successfully multi-task. Demonstrated ability to work effectively with a diverse team.

    Fluent English is mandatory .

    What can we offer you?

    Grow and Achieve. Growth and development are part of our DNA. Experience from your first day our robust structures, quick decision making paths and corporate culture that encourages achievement based on trust.

    Be as international as it gets by working with colleagues across different cultures and also get inspired and supported from senior colleagues and leaders.

    Your growth will be supported with targeted development from UL University, rewards and recognition programs, so that you can maximize your potential.

    Look at what we can do together!

    You’ve learned about us now we would like to learn more about you.

    Apply now on-line as we are eager to soon be able to welcome you in the TEAM!

    Opzioni

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