MIS Order Management System (OMS) Service Coordinator
Toscana , Italy
1 gg fa

Role Mission

MIS OMS Service Coordinator supports the business, for the services in scope, ensuring that they operate in efficient way and the implemented solutions are correctly maintained to allow evolutions, improvements, timely corrections and satisfy all the operational business requests.

MIS OMS Service Coordinator is accountable for the delivery of the services in scope, he / she acts as the bridge between the business problems and the technology solutions.

Key Accountabilities

  • Proposingsolutions and approaches that best fit a specific need or proactively proposingimprovements belonging to his / her area of expertise
  • Providingguidance, instruction, direction and leadership to wide groups for the purposeof achieving a key result or group of aligned results in complex initiatives
  • Monitoringresults to be achieved motivating the team to "use their knowledge andskills to achieve those results
  • Managingand supervising day to day activities carried out by suppliers and other ITareas on the area of responsibility
  • Supportingthe review of Supplier and other IT areas proposals on the area of responsibility
  • Proposebest practices for the optimal coordination of operational activities requiredto deliver IT services
  • Conductinganalysis of complex business domains and related business processes or systems
  • Assessingthe opportunities for service enhancement through the use of technologies andtools
  • Analyzing,transforming and ultimately resolving the business problems with the help oftechnology
  • Developingthe functional expertise for the procedures and the tools in place in his / herarea of responsibility
  • Definingthe right functionalities to be implemented in order to fulfil businessrequirements
  • Managingthe ongoing service delivery and support ensuring that they meet agreedbusiness requirements
  • Workingwith the other areas of IT (Gucci MIS and Kering IT) to understand andtranslate business requirements into activities, measures or service componentsthat will ensure that MIS can meet those requirements
  • ManagingChange Requests to the service ensuring to maximize their value for both MISand the Business
  • MonitoringService Levels agreed with Suppliers and with the Business addressing ServiceLevel breaches or escalating where necessary
  • Coordinatingteams for the proper achievement of a desired outcome
  • Key Requirements :

  • 5 years of experience in Manhattan OMS platform
  • Strong relational skills and ability toefficiently manage relations with internal customers, suppliers and businessreferences
  • Ability to manage multiple service in a multi-taskingenvironment
  • Reactivity and flexibility in managing real-timechanges
  • Capacity to prioritize workload and tasks
  • Preferred experience in Fashion / Luxury field
  • Preferred ITIL Foundation certification
  • Scientific Degree
  • Soft skills : Negotiation skills, Active listening, Dealing with conflict, Quality client service techniques, Decision making, Propensity for innovation
  • Technical skills : Business Analysis, Conceptual Modeling, Process Approach, Project management methodologies
  • Technical Knowledge : CRM Platforms (better if Salesforce), Digital communication platform, DB Platforms, Open source technologies
  • Start DateAs soon as possible


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