Country Quality & Operational Excellence Manager
Sesto San Giovanni, Milan, Italy
8 gg fa

Tasks :

  • Perform full range of activities associated with continuous improvement and quality management in pursuit of operational excellence in a multi-site environment
  • Provide professional support for ISO-related audits, which will include running pre-ISO 9001 certification audits and addressing issues raised by ISO auditors with local teams
  • Coordinate overall ISO 9001 certification process with all operating units, including HSE team in the case of combined ISO certificates covering several standards
  • Ensure local Quality Management System (QMS) conforms with Country regulations and Group / Divisional / BU guidance across all functions
  • Coach front-end staff in capturing voice of the customer, e.g., by using tools to log quality issues, improve transparency, and speed up issue resolution
  • Promote exchange of best-practice approaches relating to processes, tools, and improvement projects across all Country operations, including full-scale benchmarking
  • Assist in coordinating Lean Six Sigma training and certification of local staff / management and act as mentor to local
  • Quality and Continuous Improvement Managers

    Requirements :

    Solid postgraduate degree, preferably in Engineering, Manufacturing, SCM, or Quality Management, complemented by 15+ years’ experience in quality-related role

  • Lean Six Sigma Black Belt certification or higher (preferably Master Black Belt or comparable lean management certification)
  • Experience in implementing ISO standards and knowledge of other standards (EFQM, Denning, Malcolm Baldrige), preferably underpinned by Lead ISO 9001 Auditor certification
  • Excellent understanding of processes relating to customer care (e.g., in ABB CCRP, NPS, ABB Sales Force) and proven track record of coaching staff in quality management
  • Well-developed communication and interpersonal skills as well as experience in applying change management tools and methodologies
  • Ability to work effectively within complex operating structures spanning multiple sites and involving various stakeholders
  • Fluent command of English, both written and spoken.
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