Senior Responsys Consultant - Oracle Marketing Cloud
Oracle
IT-Italy
2 gg fa

Job Purpose :

As an Expert Consultant, you will work withC-Level executives, marketing managers, campaign specialists, web developersand data analysts to ensure adoption and customer success.

Customers will depend on you to alignOracle’s technology with their marketing needs, which you will incorporate intothe customer’s ongoing strategy.

JobDescription :

Expert Consultants are the trusted advisorfor our customers, offering configuration, best practice advice and enablement froma technical perspective on Responsys.

You will drive customer adoption ofResponsys via effective, professional consultancy and in depth technicalknowledge of Responsys.

PrimaryResponsibilities :

  • With a focus on your B2Cmarketing background, draw from your experience and provide Best Practices toprovide a clear path for customers to drive more value and efficiencies fromResponsys
  • Leverage your Responsys productknowledge and best practices to collaborate with customers in defining effectiveaccount setup, integrations, targeted segmentation using filters and SQL,automated lifecycle programs and other areas
  • Manage expectations anddelegate share of work effectively to drive success while staying within scopeof the service
  • Excellent communication abilityto effectively communicate ongoing progress to customers and management
  • Effectively run multiple customerengagements
  • Ability to collect and documentcustomer requirements and then work with the customer to define a plan todeliver on those requirements
  • Ability to collaborativelytransfer product knowledge and best practices to customers
  • Ability to develop thenecessary supporting documentation that allows the customer to understand andmaintain assets, programs or processes designed and delivered through theservice
  • Knowledge,Skills & Experience :

    Technical experience in the followingareas :

  • Minimum of 3 years digital marketingexperience
  • Minimum 2 years deep experiencein Responsys at a technical level
  • Experience of working withrelationship databases
  • Expertise in SQL to a highlevel, exposure to PL SQL would be advantageous
  • Experience of API services
  • Knowledge of Web architecture
  • Ability to troubleshoot HTMLcode
  • Experience in implementationand deployment of SaaS products
  • Consulting experience in the followingareas :

  • Exceptional communication,interpersonal and presentation skills
  • Understands implementation lifecycle methodologies
  • Creative problem solvingability
  • Exceptional customer serviceswith a consultative approach
  • Experience of working withEnterprise level customers
  • High energy and ambition todrive success for customers
  • Communication

  • Creation of clear and concisewritten technical and non-technical documentation
  • Excellent verbal and writtencommunication skills
  • Demonstrates active listeningand comprehension skills
  • Ability to speak multiplelanguages advantageous
  • Detailed Description and Job Requirements

    An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product / technology family.

    Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.

    Applies Oracle methodology, company procedures, and leading practices.

    Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.

    Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements.

    May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.

    May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations.

    Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.

    6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred.

    Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients.

    Ability to travel as needed.

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

    This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

    Yes, 25 % of the Time

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